Question: How do I shop on the Beyond Basics Beauty Supply website?
Answer: For Professionals, please click the link below.
This link will lead you to the registration form.
Upload a copy of your professional license or enter your license number in addition to the state in which you were licensed in order to complete registration. Accounts are verified same day if received before 6pm.
For consumers: You are able to view products for retail purchase. Once you have completed shopping, you will then be prompted to create an account. You will also have the option to purchase items without creating an account.
*If you are unable to select any options or products, that is a professional item only.
Question: What if I am not seeing Professional Only Items/Prices?
Answer: Log out of your account, then proceed to the “My Account” section on our website.
Put in your log in/email address and password. If successfully logged in, customers will see their username in the top right corner of the website. You should now see Professional Only items and pricing.
Q: How do I see Professional Education and Specials?
A: When you are logged into your Professional Account, click on the Education and Specials tab located in the menu to view or print the PDF documents.
Q: When will my order ship?
A: Orders placed before 3pm EST (Monday through Friday, with the exception of holidays) will process same day. Orders received after 3pm EST will process the next business day.
Q: How will my order ship?
A: On the check out page, you will be offered options for the shipment of your product. Beyond Basics Beauty Supply will ship your purchase either UPS or USPS according to your choice. Shipping options will be based upon the quantity and type of product purchased.
Q: How can I find out my shipping charges before placing my order?
A: In your shopping cart, we provide the shipping and tax options prior to checkout. Shipping and tax charges are based on the items in your shopping cart and the zip code provided. Shipping charges are based on the final weight of the package, shipping option chosen, and shipping zip code.
Q: Free shipping?
A: Most wholesale orders with a subtotal more than $400, ships free. Shipping method is determined by Beyond Basics Beauty Supply. Large or heavy items determined by shipper classifications are excluded from free shipping. For more information, please visit the following link: http://www.ups.com/content/us/en/resources/prepare/oversize.html
Q: Where does Beyond Basics Beauty Supply ship to?
A: Beyond Basics Beauty Supply currently offers shipping to the USA & most countries. Orders can be placed directly using the website. US Military addresses will be able to also purchase directly using the website.
Q: What is your Return policy?
A: We will exchange unopened, new retail items in original condition within 14 days of purchase. No exchanges/refunds will be given on professional only items unless defective. We reserve the right to refuse any refund/exchange at any time.
Q: How do I return an item?
A: For information regarding return authorization, email us at: firstname.lastname@example.org Please include your name, order number, item/items you are wishing to return/exchange, and reason why you are interesting in returning/exchanging said item.
Q: I need Site Assistance. Who can help me?
A: If you need assistance while browsing the website, please use our Chat Function. This feature is located at the bottom right of the screen. A professional will be available to assist you with any questions you may have. Or contact us by phone at: 1-888-812-5327.
Q: How do I sign up for the Beyond Basics Beauty Supply Newsletter?
A: Access the Home Page of the website. Scroll down to the bottom of the page. You will then see a column labeled “Newsletter Signup”. Please enter your name and email address in the provided areas. Then click submit. You will then receive a confirmation email.
Q: What are your checkout payment options?
A: All major Credit Cards, PayPal, and Bill Me Later/Paypal credit are accepted by Beyond Basics Beauty Supply.
Q: What Is Paypal credit?
A: Paypal credit is a PayPal service that lets you buy now and pay later. It’s a secure, instant, and reusable credit line that doesn’t require you to keep another credit card in your wallet. https://www.paypalcredit.com/